We're Here to Help

Documentation, direct support and community — everything you need to get the most from LiquidFiles.

Documentation

Comprehensive guides covering installation, configuration and daily use. Most questions have already been answered here.

Ticket Support

Can't find your answer in the docs? Open a support ticket and our team will get back to you within one business day.

Email opens the same ticket — both methods have equal priority.

Community

Connect with other LiquidFiles users to share language files, discuss integrations or submit feature requests.

Popular feature requests are reviewed for each major release.

What Our Customers Say About Support

Real feedback from our support ticket system.

I can't remember any software support that worked as good as this one. Thanks a lot for the help, when it's needed!
Perfect help! We are really happy to have a support like this, when its needed.
You guys are awesome. Super responsive, friendly, and helpful. I work in IT support, and I was impressed. By the way, your documentation is easy to comprehend, unlike with many other software solutions.
It is probably the best supplier service support that I have received.
Replied quickly and fully addressed my question. Saved me a lot of time!
Quick responses that address the question. Couldn't be happier.
We've been using LiquidFiles for years and your support is second-to-none. Thanks as always.
LiquidFiles Support always simply the best. Very professional.
Your customer service is top class! I'm very pleased with all the help, fast reply's and very helpful.
Excellent support, I always get a technical response/resolution within a reasonable timeframe.
My experience with your support service has always been excellent.
Just want to say, I've been using LiquidFiles for almost 13 years now. I have always appreciated the great support over the years, and such a solid product that rarely needs support on top of that!
I got support so quick I missed the first email. Very good support, very easy to implement.
We were just talking in our staff meeting about 'vendors we liked' and LiquidFiles was the only one we could think of.
As always, really appreciate the support we receive from the LiquidFiles team. It's such a great product.
Fast and comprehensive response, I am delighted with the support given.
The support I've received throughout our evaluation of LiquidFiles has been excellent.
Support was quick with an answer and was patient with me and my workload. Excellent job!
Quick and effective support. And when I say quick, I have never had such quick and correct responses. Your support team is beyond my expectations!
Quick response, precise problem identification, rapid resolution.
Support was fast and the suggested fix worked perfectly! 5 stars!
Prompt, easy, straightforward and anticipating my next question. Answered. Awesome!
Great support, I have been a LiquidFiles User and reseller for several years and have consistently received the same superior support.
Excellent as always. Your support is the kind that other vendors should strive to achieve.
Your customer service has always been exemplary. May be via email only but the answers are real answers and are sincerely appreciated.
Fastest response in all of vendors :)
Always good support to go along with the excellent product.
Competent, accurate and fast answers. A pleasure to work with you guys!
I have been very impressed with the support I receive from your organization. Part of why I recommend your product to others.
Just wanted to say in the time I first installed this product, it has just worked, users rarely have any issues using it. And your support has always been of the most professional level.
LiquidFiles support is exceptional.
We were very happy with the level of support we received. The response was timely and completely resolved our issue.
The best support I have ever encountered.
Excellent support from LiquidFiles - as always!
Support is always fantastic from you guys. Making an error doesn't terrify me knowing with your support it can be easily corrected.
Quick turnaround and helpful answer. I especially appreciate the help since we haven't even bought our license yet. Great first experience with support.
So far we are very impressed with the support even when demoing your product. It's a comforting feeling.
Always happy with support. You got back to me so quickly that I missed the email for a day!
It's always so easy to ask the LiquidFiles support folks a question. And, they are usually spot on with an answer.
The response time for any support ticket I've put in has been extremely quick and helpful.
Great support and you always get a response. LiquidFiles just works and we are not even using most of its features.
Quick identification of my issue and steps to resolve. Very happy.
Quick response with the information needed, at the right technical level.
Super fast response, problem resolved within minutes. 10/10
Excellent support. Got us working in just a few minutes. Well done.
We don't use LiquidFiles support often but when we have we've always been very satisfied.
Immediate correct answer - super impressed!
Very fast response, Problem 100% solved, very satisfied.
Quick response, Support engineer knew exactly what our issue was and provided the fix instantly.
Very fast response with a competent solution approach that also leads to success.
Perfect Support. Quick and complete reply. I'm impressed, really!
I think you guys are top notch and responsive, which is exactly what anyone seeking support would hope for.
Very quick response. The information provided was accurate and I was able to use it immediately.
Faster than many other support platforms of some bigger vendors.
Your support has always been excellent. Your product is very good. I have no complaints.
The quality of the support from LiquidFiles is the best of all companies. I get every time very fast a solution of my problems.
Excellent support. Thank you for the quick reply.
LiquidFiles is one of the best software I've seen. Well built, simple, stable. Almost never had any issue with it and when I do support is really fast.
Super fast spot-on help as per usual!
Exceptional response times and attitude.
Very responsive and knowledgeable. Great support!
Keep it that way, I felt my request always had a top priority tag, thank you!
Exceptional support, as always. Issue was resolved in less than 10 minutes.
Received very comprehensive reply to all my questions, as well quick and professional work.
You have the best support of the world, always kind, fast and helpful.
Support requests are handled very quickly and the product is fantastic.
Great. Looked at the problem and fixed it with no hassle.
LiquidFiles was the first vendor to be able to patch for the specified CVEs.
The support was quick to respond and resolved the issue perfectly.
Once again, support was perfect. Thank you!
I'm very satisfied, we always have solution for all problems and very quickly.
Fast, accurate response, as always.
Whenever I contact support, I receive timely and accurate assistance.
Got our problem fixed and our clients are happy, couldn't ask for more.
Very fast, friendly and professional support as always. Thumbs up!
Email Support is awesome. Timely and accurate answers are greatly appreciated.
Great service, quick response, knew exactly my issue, and easy to follow solution.
Problem was resolved very quickly, me happy now :)
Very happy, excellent communication, prompt / timely response, all good!
Always receive prompt professional support when needed.
Very good, took care of my issue quickly & professionally.
Fast response and resolution. Not only solved the issue but also provided the reason.
Support was surprisingly fast with replies, technically skilled and knew the details.
Never got a support request response within that short timeframe... really satisfied.
This support is awesome, top notch. Very helpful in answering all of my questions so far.
Excellent speed of response and no complaints from my users since the fix was applied.
Very fast reaction and great support!
Very fast response with a competent solution approach.

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